Refund policy

We do not accept returns for change of mind, only size exchange for the same product.

We have a 14-day return policy, which means you have 14 days after date of postage to request a return. 

To be eligible for a size exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Exchange will only be accepted if the size you require is currently in stock. 

To start a return, you can contact us at hello@sweetsistersboutique.com. Items sent back to us without first requesting a return will not be accepted. Your return will need an RFC number to be accepted.

If your return is accepted, you will be notified by email. Items sent back to us without first requesting a return will not be accepted and Sweet Sisters Boutique will not cover shipping for the item. You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are also non-refundable. 
Please note, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item. 

You can always contact us for any return question at hello@sweetsistersboutique.com

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on items for change of mind, on size exchanges when tag or stickers have been removed, gift cards, sale items or earrings and hair accessories (for hygiene reasons).  

Sale Items 
Any items that are purchased on sale are unfortunately not eligible for returns/ refunds.

Sale items refers to all items purchased with a discounted rate.

Fault Refunds / Replacement
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved you have the option to have this item replaced if the same item is available (we will confirm availability). If you choose a refund, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sweetsistersboutique.com.

Australian Consumer Law
Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
If your item is faulty, not as described, or unfit for purpose, please contact us and we will provide a remedy in accordance with your rights under Australian Consumer Law.